SMART Tutoring maintains a strict policy of client and tutor confidentiality and we are committed to protecting and safeguarding your personal data. As part of this commitment this policy aligns with the General Data Protection Regulation (GDPR).
This policy relates to all information you provide to SMART Tutoring. It supplements and is in addition to the Terms and Conditions and should be read in conjunction with them.
What do we collect?
In line with data protection laws we are only able to process personal data where we have a valid reason to do so.
Registration and student details (for Clients): This includes details such as your name, email address, address, telephone number, your child’s name, your child’s school year and your child’s educational background.
What do we do with your information?
We will use your personal data to fulfil tutoring requests, meet our contractual obligations, and deliver a high quality service to clients and tutors.
Sharing information with third parties
Clients: After clients have registered with us we will only share specific registration and student details to the tutor who is undertaking the sessions. This is so that the tutor knows where the tutoring will happen, so that the tutor can prepare for the assignment and the tutor can contact the client to arrange lessons. Other than sharing information with your tutor on the basis outline above we will keep your personal information confidential within our company and not pass it on to any 3rd parties unless we are required to do so by law.
How do we keep your information safe?
We take reasonable steps to ensure that your information is kept safe and will endeavour to protect it from unauthorised access. Your information will only be kept for a commercially reasonable period of time for the purposes stated above.
We shall retain your data only for as long as necessary in accordance with applicable laws.
Clients: We will keep you personal data whilst you are an active client of SMART Tutoring. If your do not receive any services for a period of 8 years your data will be deleted.
Right to be Forgotten
You have the right to object to our use of your personal data and to ask us to delete it if there is no need for us to keep it. This is known as your right to be forgotten. Please inform us if you think we are retaining or using your personal data incorrectly. If you wish for us to delete any data we hold about you, please inform us in writing and we will delete your data within 3 working days, unless there is a legal reason why we are not allowed to do so.
Access to your data
You have the right to request a copy of all personal information that we hold about you at no cost. We will also correct any inaccuracies in your information at your request.
We only send emails when there is a legitimate interest to do so. This includes sending emails giving details of relevant events and courses and updates to individuals who are registered with us.
Changes to this policy
This policy may be changed or amended at our absolute discretion, so you should review it from time to time so you are aware of any changes. Any changes will be posted on the Website.
If you have any questions, please contact us using the details on the contact page.